WHERE DOES CARGO LANE SHIP TO?
We are able to deliver to any address within Australia. Unfortunately we are not able to ship internationally.
If you would like to organise your own shipping internationally, we are able to deliver to any port within Australia for you.
Alternatively, you can organise for your order to be picked up from our warehouse.
WHAT HAPPENS AFTER I PLACE MY ORDER ONLINE?
After your order is placed online, you will receive an email
confirmation with your order details. If any of your items are out of
stock or we are unable to process your payment, we will contact you
within 2 business days of receiving your order.
We will also contact you by email, SMS or phone when your order
is shipped with the relevant tracking information. For larger items,
you will be contacted directly by our professional furniture removalists
or freight forwarders to confirm a time for delivery.
WHEN CAN I EXPECT MY ORDER?
Your location and order size will impact on the speediness we
can get your order to you. Provided all items are in stock, delivery
lead times are as follows:
Smaller items are shipped by either nominated courier or
Australia Post and are subject to normal Australia Post parcel or
courier delivery times.
Furniture or bulky items will vary:
Metro areas within 5 -7 working days.
Outside Metro between 5 - 10 working days.
For urgent delivery enquiries or special requirements, please contact our customer service team on 02 6655 0054.
For more information visit see Shipping and Returns
HOW CAN I TRACK MY ORDER?
Our policy is to keep you informed. When your order is dispatched,
we will contact you by email with the relevant tracking information so
you can keep a close eye on your delivery. For larger orders consisting
of bulky or fragile items, you will also receive a call from one of our
professional furniture removalists to confirm a suitable time for
CAN I PICK MY ORDER UP?
Yes. Any order can be collected from our warehouse and, of course, at no charge.
Click here to view our warehouse and showroom pickup locations.
CAN I RETURN MY ORDER IF I CHANGE MY MIND?
Please choose carefully as refunds are not normally provided where
you have simply changed your mind, made a wrong selection or simply
found the goods cheaper elsewhere. We recommend you carefully preview
any orders before adding them to your shopping cart and proceeding with
WHAT HAPPENS IF MY GOODS ARE DAMAGED IN TRANSIT?
We guarantee replacement of any goods that are damaged in transit. Please contact Cargo Lane within 48 hrs of receiving the goods.
Damaged goods must be returned to Cargo Lane in the condition received by you with all original packaging.
CAN I VIEW YOUR PRODUCTS IN PERSON?
Yes, our range of authentic furniture and exotic giftware can be
viewed at our showroom in Bellingen, NSW on the beautiful Mid North Coast of Australia.
Click here to be taken to our showroom location.
WHEN IS YOUR SHOWROOM OPEN?
Our showroom is open from 9am-4pm 7 days a week. The only days we are closed is Christmas Day, Boxing Day and Good Friday.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Online: Visa, Mastercard, Paypal, Afterpay. In store: Cash, Eftpos and Visa, Mastercard, American Express and Afterpay.
CAN I PLACE AN ORDER OVER THE PHONE?
Yes you can pay for your items over the phone by calling us on 02 6655 0054. We will be happy to help.
DO YOU SELL YOUR PRODUCTS WHOLESALE?
Yes as we import directly there are certain products we can offer wholesale to select retail customers.
If you are interested in receiving more information on our wholesale product lines please contact us here.
REDEEMING A COUPON?
To redeem a coupon, enter the code in the 'Apply a Coupon' box at
checkout. The discount will automatically be applied to your order.
WHAT HAPPENS IF MY ITEM IS OUT OF STOCK
We endeavour to keep stock levels on our website up to date. In the event an item is out of stock, you will be notified within 2 working days of placing your order.